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Privacy Policy

Last updated on May 20, 2022

Cysterly Health, the creator of this Privacy Policy ensures its commitment to Your privacy with regard to the protection of your information. This privacy policy contains information about Cysterly Health. In order to provide You with uninterrupted use of our services, We may collect and, in some circumstances, disclose information about you. Such information may be classified as personal information under the purview of Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.


  • “We”, “Our”, and “Us” shall mean and refer to the creators of this privacy policy.
  • “You”, “Your”, “Yourself” and “User” shall mean and refer to natural and legal individuals who have consumed Cysterly’s content or purchased any program.
  • “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You.
  • “Third Parties” refer to any application, website, company or individual apart from the User and Cysterly.


You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, by accessing the Website or by otherwise providing Us Your Personal Information Yourself or through a Primary User or by making use of the Services provided by the Website, You unconditionally signify Your (i) assent to the Privacy Policy, and (ii) consent to the Utilisation of your Personal Information in accordance with the provisions of this Privacy Policy.

You acknowledge that You are providing Your Personal Information out of Your free will. If You use the Services on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as Your employer), You represent that You are authorised by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to Our collection, use and disclosure of such individual’s or entity’s Personal Information as described in this Privacy Policy. Further, You hereby acknowledge that the Utilisation of Your Personal Information by Cysterly Health is necessary for the purposes identified hereunder. You hereby consent that the Utilisation of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.

Our Website is not directed at children and minors and We do not knowingly collect any Personal Information from children and minors.

Information Collected

We may collect the following information:

  • Personal data of the User such as, but not limited to, Your name, Your age, date of birth, location, Occupation
  • The User’s e-mail and contact information;
  • Details regarding your health and lifestyle such as, but not limited to, Your weight, Your height, Menstrual information and past Medical history.

The Information specified above and collected by us may be classified as ‘Personal Information’ or ‘Sensitive Information’ under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. Collection of information which has been designated as ‘sensitive personal data or information’ under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you in the event such consent is not given.

How we collect Personal Information

The methods by which We collect Your personal Information include but are not limited to the following:

  • When you register on our Website, or through Google Forms,
  • When You provide Your Personal Information to Us, during the course of Services provided to You by Us,
  • When You use the features on Our Website
  • By the use of cookies,
  • When you complete the payment through our Payment Partner Razorpay.
  • We collect information that Your browser sends whenever You visit Our Website, such as, the Log Data. In addition, We may use third party services and tags such as Google Adwords, Pixel, Google Analytics, Hotjar, and other services that collect, monitor and analyze. This information is kept completely secure.

Our use of your Information

The information provided by You shall be used to contact You when necessary. For more details about the nature of such communications, please refer to our Terms of Service. We use Your tracking information to help identify you and to gather broad demographic information. The information is also used to customise your experience.

We may release your Personal Information to a third-party in order comply with a Court Order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Our Terms of Use. In case We are acquired by or merged with another company, We shall transfer information disclosed by You and information about You to the company we are acquired by or merge with.

Disclosure of your information to Third Parties

When you use our website or services, we must provide some of your personal information to third parties to give you better services and for enhancement and visibility of our service.

Due to the existing regulatory environment, we cannot ensure that all of your information shall never be disclosed in ways other than those described in this Privacy Policy. For example, but without limiting and foregoing, we may be forced to disclose Your Personal Information to the government, law enforcement agencies or other Third Parties. Under certain circumstances, Third Parties may unlawfully intercept or access transmission or private communications, or abuse or misuse Your Personal Information that they may collect from our website. Therefore, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We may share your personal information to those service providers and Practitioners with which you make arrangements through our app. We provide them with the Personal Information needed to make and complete the appointment / answer the query you pose.

We may share our data, including Your Personal Information, with our parent and/or subsidiaries that are committed to serving your needs through use of our website and related services, throughout the world.

We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can, and You so authorise Us, disclose Your Personal Information to law enforcement and other government officials as We, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us/ Us or You to any legal liability.

Website Terms

By using our Website, you hereby agree to be bound by the Terms of Use / Service, Privacy Policy, and other Policies as set forth on the website It is hereby further specified that all the Terms and Policies on the Website shall be coterminous to these terms.